TERMS & CONDITIONS
Minimum treatment age for aesthetic treatments is 18. Identification will be required if you are fortunate enough to look under the age of 25.
We work by appointment only.
Appointments are only confirmed once a booking fee has been completed.
Booking fees are non-refundable.
48 hours notice is required to move or cancel your appointment. Failure to notify us 48 hours and prior will result in loss of booking fee and you will be required to reschedule with an new booking fee.
If you are more than 10 minutes late attending your appointment, we will refuse treatment, your booking fee is forfeited and you will be required to reschedule with a new booking of 50% of the treatment cost will be required.
Children are not permitted in the clinic under any circumstances.
If you arrive with children you will be refused treatment and will forfeit your booking fee and you will be required to reschedule with a new booking fee.
We are not responsible for your belongings whilst in the premises. it is your responsibility to look after your belongings and not leave them unattended at any time. We advise against brining any personal items of value to your appointment.
With our medical knowledge, experience and aesthetic knowledge, if we feel a treatment is not suitable we will offer advice for more suitable treatments or refuse treatment.
We are legally bound by our medical registration to do no harm and to act in your best interests in regards to safety and wellbeing.
We have no obligation to treat you following consultation.
Skin subscriptions are debited from your account on the chosen date and a minimum if 3 payments are required if you chose to cancel*
If you chose direct debits for your treatments, the full amount must be paid prior to treatment being carried out.
Your direct debit lan can be bespoke, especially for you: you chose the amount and date of direct debit**.
If an issue arrises post treatment you are to contact the clinic/clinician immediately.
If you do have a negative experience, you are to contact the clinic directly within 24 hours.
Failure to do so will result in no further action being taken.
Any slanderous posts on social media or any other media outlets will trigger legal action against yourself and/or others involved.
*Skin subscriptions are only refundable with a gift voucher for the outstanding balance.
**Direct debits towards treatments are only refunded with a voucher for the amount paid minus 10%
Refunds or partial refunds are not given in any circumstance.
Correctional treatments will be offered free of charge.
If you chose not to undertake the initial correctional treatment, you cannot redeem this at a later date after 2 weeks post treatment. You will be required to pay the full amount for correctional treatments.